1. General provisions

1.1 This document is an official proposal (public offer) of the Limited Liability Company “FT ELECTRONICS”, hereinafter referred to as the “Seller”, addressed to an unspecified number of persons – individuals, individual entrepreneurs and/or legal entities (hereinafter referred to as the “Buyer”), regarding the conclusion of a contract for the purchase and sale of goods remotely via the website https://ft-electronics.com (hereinafter referred to as the “Online Store”), in accordance with Articles 633, 641, 642 of the Civil Code of Ukraine, as well as the Law of Ukraine “On Electronic Commerce”.

1.2 The publication of this Offer on the website of the Online Store is the Seller’s offer to conclude a purchase and sale agreement on the terms specified therein.

1.3 Full and unconditional acceptance of this Offer is deemed to be the Buyer’s performance of any of the following actions:

  • placing an order on the online store website;
  • registration on the Seller’s website (if such a requirement exists);
  • confirmation of agreement with the terms of the Offer when placing an order;
  • clicking the “Place order”, “Buy”, “Pay” or other similar action button;
  • actual payment of the order (in full or in part);
  • confirmation of the intention to purchase the Product by another method available on the Seller’s website.

1.4 In case of acceptance of the terms of this Offer, the Buyer confirms that:

  • he is familiar with the terms and conditions of this Offer and accepts them without reservations;
  • he has full civil capacity (or has the authority to act on behalf of a legal entity);
  • provided accurate personal data when placing an order (if provided).

1.5 The purchase and sale agreement concluded in the manner specified in this Offer is considered an accession agreement in accordance with Article 634 of the Civil Code of Ukraine.

1.6 All rights and obligations of the Parties not regulated by the terms of this Offer are governed by the current legislation of Ukraine.

Subject of the contract

2.1 The Seller undertakes to transfer to the Buyer the goods (hereinafter referred to as the “Goods”) that were selected and ordered by the Buyer using the functionality of the Online Store, and the Buyer undertakes to accept these Goods and pay for them in accordance with the terms of this Offer.

2.2 Information about the Goods offered for sale (including, but not limited to: name, main characteristics, package, technical parameters, manufacturer, availability, price, warranty conditions, delivery conditions, etc.) is posted by the Seller in the Online Store in public access.

2.3 The Seller has the right to change at any time:

  • the assortment and nomenclature of Goods offered in the Online Store;
  • prices for Goods;
  • conditions of promotions, special offers, discounts;
  • information about the availability of Goods in stock;
  • without prior notice to Buyers. Such changes shall enter into force from the moment of their publication on the Online Store website and shall not apply to orders already accepted for execution.

2.4 If, after placing an order, the Seller discovers that the selected Product is unavailable (including temporarily), or there is a technical error in the information about it (in particular, regarding the price or characteristics), the Seller undertakes to immediately notify the Buyer of this by any available means (e-mail, telephone, etc.) and offer

  • replacement of the Product with another;
  • waiting for the Goods to arrive;
  • order cancellation.

In the event of cancellation of the order at the initiative of the Buyer, if the funds have already been paid, the Seller shall return them in full within 7 (seven) calendar days in the same way as the payment was made, unless otherwise agreed upon by the Parties separately.

2.5 The information posted on the website of the Online Store has the nature of a public offer in accordance with Article 641 of the Civil Code of Ukraine, but does not guarantee the availability of a specific Product at the time the Buyer becomes familiar with such information.

2.6 The Seller takes all possible measures to ensure the relevance of information about the Goods, but is not responsible for technical errors, site malfunctions or incorrect display of information that occurred through no fault of the Seller (in particular, due to actions of third parties or technical problems with hosting/platform/integrations).

3. Ordering goods and concluding a contract

3.1 To place an order, the Buyer independently selects the Product available on the Online Store website, adds it to the “Cart” and proceeds to place the order by filling out the appropriate form indicating the necessary contact details, delivery method and payment method.

3.2 If technically possible, the order can also be placed via:

  • email,
  • messengers
  • phone order,
  • other communication channels agreed upon by the Seller.

3.3 Sending by the Buyer a completed order form, application or taking any other action indicating the intention to purchase the Goods (in accordance with clause 1.3 of the Offer) is acceptance of this public offer in accordance with Articles 638-642 of the Civil Code of Ukraine and indicates the conclusion of a contract of sale of the Goods between the Parties on the terms set out in this Offer.Acceptance means the Buyer’s full and unconditional acceptance of all the terms and conditions of this Offer.

3.4 An order is considered accepted for execution by the Seller only after confirmation of such order by the Seller. Confirmation can be made automatically (via the website system) or manually (by telephone, via messenger, by e-mail, etc.).

3.5 The Seller reserves the right to refuse to accept or fulfill an order in the following cases:

  • if the ordered Product is temporarily or completely out of stock;
  • if there was a clear technical or systemic error in the description of the Product or the indicated price;
  • if the Buyer provided inaccurate or incomplete contact/registration information;
  • if the Buyer has overdue debts to the Seller for previous orders;
  • in case of suspicions of fraudulent activities;
  • if the order cannot be fulfilled for objective reasons (force majeure, logistical restrictions, etc.).

3.6 In the event of refusal to fulfill the order for the reasons provided for in clause 3.5, the Seller undertakes to notify the Buyer thereof as soon as possible (but no later than 3 business days from the date of receipt of the order) with an explanation of the reasons for the refusal. If the Buyer has already paid for the Goods, the Seller shall refund the paid funds in full within 7 (seven) calendar days in the same way as the payment was made, unless otherwise agreed upon by the Parties separately.

3.7 The Seller is not responsible for possible delays or failures in order processing that occurred as a result of the Buyer providing unreliable or incorrect information, as well as as a result of actions of third parties, failures in the operation of communication channels, payment systems, postal or courier services.

4. Product price and payment terms

4.1 All prices for Goods listed on the Online Store website are indicated in the national currency of Ukraine – hryvnia and are final at the time of publication, i.e. include all taxes and fees stipulated by the legislation of Ukraine, unless otherwise expressly stated in the description of the Goods.

4.2 The Seller reserves the right to change the prices of the Goods at any time, however, such change does not affect orders that have already been accepted by the Seller for execution.

4.3 Payment for the Goods is made by the Buyer in one of the following ways available when placing an order:

  • online payment by bank card through payment services (WayForPay);
  • non-cash bank transfer to the Seller’s account (using the details provided);
  • payment upon receipt (cash on delivery via delivery service, if such an option is provided);
  • other payment methods agreed upon by the Parties individually or offered during the order process.

4.4 Payment must be made by the Buyer within the period specified at the stage of placing the order and/or in the order confirmation by the Seller. Unless otherwise specified, the payment period may not exceed 1 (one) calendar day from the moment of placing the order.

4.5 In case of non-payment of the order within the established period, the Seller has the right:

  • cancel the order without prior notice to the Buyer;
  • not guarantee the availability of the Goods when placing an order again;
  • limit the possibility of “deferred” booking of the Goods for the Buyer in the future.

4.6 The cost of delivering the Goods is not included in the cost of the Goods themselves and is paid by the Buyer separately in accordance with the delivery service tariffs or terms published in the Online Store.

4.7 If, after payment for the Goods, the execution of the order becomes impossible due to the Seller’s fault (for example, the Goods are not in stock, a defect is detected, or a technical error is detected), the Seller undertakes to notify the Buyer of this and return the full amount of funds within 7 (seven) calendar days from the date of the relevant request, unless otherwise agreed by the Parties.

5. Delivery of goods

5.1 Delivery of the Goods is carried out by the Seller or by the delivery service chosen by the Buyer to the address specified by the Buyer when placing the order, or to the branch/point of issue of the relevant service. The list of available delivery services is determined by the Seller at its sole discretion.

5.2 The cost of delivery of the Goods is not included in the cost of the Goods themselves, unless otherwise expressly stated when placing the order. It is paid by the Buyer separately in accordance with the delivery service tariffs or under the terms published on the Online Store website.

5.3 Delivery can be made through the following services:

  • LLC “Nova Poshta”;
  • other postal and logistics companies with which the Seller cooperates.

5.4 The estimated time for order fulfillment (preparation of the Goods for shipment) is from 1 to 7 (one to seven) business days from the moment of order confirmation by the Seller, unless otherwise provided for in the terms of a specific Product.

5.5 The delivery time of the Goods is determined by the delivery service and depends on its internal tariffs, the receipt address, the carrier’s work schedule, holidays and weekends, as well as other circumstances beyond the Seller’s control.

5.6 The Seller’s obligation to fulfill the order is considered completed from the moment the Goods are transferred to the selected delivery service, as evidenced by the relevant document (waybill, receipt confirming the transfer of the Goods to the carrier, etc.).

5.7 Upon receipt of the Goods, the Buyer is obliged to:

  • check the integrity of the outer packaging;
  • check for signs of opening or damage to the packaging;
  • make sure that the quantity, name, and appearance of the Goods correspond to the order (to the extent permitted by inspection without unpacking or in accordance with the carrier’s rules);
  • if permitted by the carrier – unpack and inspect the Goods in the presence of a representative of the delivery service.

5.8 In case of damage, violation of packaging, non-conformity of the configuration or name of the Goods – the Buyer is obliged to draw up a Certificate of Non-conformity/Damage in the presence of a representative of the delivery service upon receipt of the Goods, with a mandatory indication of the nature of the damage or non-conformity. The act must be signed by the Buyer and the delivery service representative, and also contain photo evidence of violations or damage. In the absence of such an act signed at the time of acceptance of the Goods, the Seller has the right not to consider the Buyer’s claims regarding external damage or non-conformity of the Goods.

5.9 In the event of damage or loss of the Goods during transportation, the carrier shall be liable in accordance with the terms of its service.

5.10 The Buyer is obliged to receive the delivered Goods in a timely manner. In the event of:

  • refusal to receive the Goods without a valid reason;
  • providing an incorrect delivery address;
  • Failure of the Buyer to appear at the delivery service office within the established time limits

The seller has the right:

  • cancel the order unilaterally;
  • to retain costs incurred in connection with delivery and return transportation;
  • demand compensation for storage or redelivery costs (upon prior agreement).

6. Return and exchange of goods

6.1 The Buyer has the right to exchange or return the Goods of proper quality within 14 calendar days from the date of receipt in accordance with Article 9 of the Law of Ukraine “On Protection of Consumer Rights”, subject to the following conditions:

  • the product appearance, packaging, labels, and factory seals are preserved;
  • the consumer properties of the Product are preserved, it has no traces of use, damage or signs of installation;
  • available payment document (receipt, invoice, delivery note);
  • The product is not a component or has no features that make it impossible to resell it.

6.2 Goods that are not subject to return or exchange are determined by the current legislation of Ukraine (in particular, Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 (as amended).

6.3 The costs of returning the returned Goods in the event of a return or exchange shall be borne by:

  • The Buyer, if the Goods are of proper quality and are returned on his own initiative;
  • Seller – in case of detection of a defect, non-compliance with the order due to the Seller’s fault, or if the return occurred due to the Seller’s fault.

6.4 The procedure for returning and exchanging the Goods is determined separately between the Parties, in particular:

  • The Buyer must contact the Seller with a written request for a return or exchange;
  • The seller agrees on the return terms and confirms the shipping address;
  • after receiving and checking the returned Goods:
    in case of a refund – the Seller makes the return within 7 (seven) calendar days;
    in case of exchange or warranty service – the terms of their implementation are determined by the Seller taking into account the nature of the Goods, the complexity of the replacement or repair, as well as the availability of the necessary inventory or components;
  • Refunds are made in the same manner as payment, unless otherwise agreed by the Parties.

6.5 The Seller does not accept returns of Goods with signs of mechanical damage, third-party interference, improper operation, as well as in the absence of necessary documents.

7. Responsibility of the parties

7.1 The Parties are liable for failure to fulfill or improper fulfillment of their obligations under this Agreement in accordance with the current legislation of Ukraine and the terms of this Offer.

7.2 The Seller shall not be liable for any damages (including direct, indirect, incidental, punitive or lost profits) incurred by the Buyer as a result of:

  • violation by him of the rules of operation, transportation, storage or use of the Goods;
  • use of the Product for purposes other than its intended purpose or in violation of the manufacturer’s instructions;
  • loss of access to the Buyer’s account or disclosure of his authorization data to third parties;
  • the impact of irresistible force (force majeure).

7.3 The Seller is not responsible for technical failures, temporary interruptions in the operation of the site, payment systems, delivery services or other services that are not under the direct control of the Seller.

7.4 In the event of a delay in delivery due to delivery services not affiliated with the Seller, the Seller shall not be liable for any change in delivery times or the possible consequences of such changes for the Buyer.

7.5 All claims regarding the quality or quantity of the Goods shall be accepted by the Seller in accordance with the procedure and within the terms established by applicable law and the terms of this Offer. Failure to comply with such terms shall release the Seller from liability.

7.6 In the event of a factory defect being detected, the Seller shall be liable within the manufacturer’s warranty obligations, unless otherwise provided for by individual agreement of the parties.

7.7 The Buyer is fully responsible for the accuracy of the data provided when placing an order and for ensuring access to e-mail, telephone or other means of communication used in the process of ordering or delivering the Goods.

8. Force majeure

8.1 The Parties are exempt from liability for partial or complete failure to fulfill obligations under this Agreement if such failure was a result of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that could not have been foreseen or their consequences prevented, including, but not limited to: war or military actions, terrorist acts, state of emergency or martial law, blockades, fires, floods, earthquakes, pandemics, epidemics, man-made accidents, failures in telecommunications or energy networks, prohibitions or restrictions imposed by government authorities, sanctions, other circumstances beyond the control of the parties.

8.2 The Party affected by such circumstances shall be obliged to immediately, but no later than within 5 (five) business days from the moment of their occurrence, notify the other Party of the occurrence of force majeure circumstances, indicating the expected duration of their action.

8.3 The fulfillment of obligations under this agreement is postponed for the duration of such circumstances, as well as the time required to eliminate their consequences.

9. Dispute Resolution

9.1 The parties shall attempt to resolve all disputes arising from this agreement through negotiations.

9.2 If no agreement is reached, the dispute shall be referred to court in accordance with the current legislation of Ukraine.

10 Personal data

10.1 The Seller undertakes to process the Buyer’s personal data in accordance with the requirements of the Laws of Ukraine “On Personal Data Protection”, “On Electronic Commerce” and other applicable regulatory legal acts.

10.2 Personal data is processed to ensure the fulfillment of the terms of this Offer, including the processing, payment and delivery of the order, record keeping, processing requests, and sending information related to the order or the Seller’s goods.

10.3 The Seller undertakes to ensure the confidentiality of the Buyer’s personal data, to take the necessary organizational and technical measures to protect them from unauthorized access, loss, distribution or destruction.

10.4 The Buyer’s personal data is processed in accordance with the Privacy and Personal Data Processing Policy posted on the Seller’s website https://ft-electronics.com.

10.5 By placing an order, the Buyer confirms that he has read the Privacy and Personal Data Processing Policy and consents to the processing of his personal data within the limits specified by this policy and the terms of the contract.

11. Final provisions

11.1 From the moment of acceptance of this Offer, a purchase and sale agreement is concluded between the Seller and the Buyer on the terms specified in this Offer, without the need to sign a written copy of the agreement.

11.2 The Seller has the right to unilaterally change the terms of this Offer at any time. All changes are published on the Seller’s website and come into force 3 (three) calendar days from the moment of their publication, unless otherwise specified in the text of the changes themselves.

11.3 The current version of the Offer is always available for review on the Seller’s website. The Buyer is solely responsible for reviewing the current version of the Offer before placing each new order.

11.4 All legal relations arising from this Offer and/or in the process of performing the contract concluded on its basis are governed by the current legislation of Ukraine.

11.5 If any provision of this Offer is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

11.6 All messages, requests and requests from the Buyer to the Seller must be sent to the contact details specified below. The Seller has the right to respond through the same communication channels.

Seller’s contact details:
E-mail: [email protected]
Phone: +380934978057

Seller:
LLC “FT ELECTRONICS”
ECP code: 45711036
Ukraine, Kyiv city, 01011, Rybalska st., building 13, office 4

Offer revision as of 27.06.2025